Yesterday Wells Fargo announced a new online invoicing solution for its small business customers that positions the bank to compete against entry level accounting packages. I’ve tried it out and I am impressed: it’s quick, easy, and intuitive. This afternoon I spoke with Richard Weeks, Sr Vice President at Wells Fargo’s Internet Service Group, to [...]
Web 2.0 means a lot of things to people. It’s the rating of things by a community, it’s chat, and it’s collective learning. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization. Web 2.0 also allows for collective learning and an [...]
At NetBanker.com Jim Bruene suggests that he’d pay $15 a month for a premium online banking service that included the following features:
High-end website and iPhone app
Long-term (7+ years) online storage of images, transactions, statements
On-demand credit score like Credit Karma
Credit bureau alerts when negative items hit
Account aggregation with weekly summaries like Mint
Email customer service with 30-minute [...]