Mobile Payments

On January 26, FIS announced a new mobile payments solution using technology provided by Paydiant. In its announcement, FIS said: This cloud-based payment solution is adaptable and secure, requiring only downloadable applications for both consumers and retailers. Importantly, the mobile payments solution can be built into retailers’ and financial institutions’ existing mobile applications, preserving brand […]

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Who knows what in payments? Sounds like a question begging for a snappy one-liner comeback. But this is a question we hear more and more from our clients. Particularly those that see the increasingly close relationship between payments and marketing — and want to better understand how the targeting of ads and offers can be […]

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I realized today that mobile payments have “jumped the shark” as an emerging payments topic, and are now helplessly mainstream in the public’s mind. With USA Today and the Wall Street Journal on top of the story week to week, I find myself cringing at the confusion in the popular press. What put me over […]

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As we’re winding down for the year, we wish you the best for you and your family this holiday season! At Glenbrook, we thrive on thinking about how payments are evolving and how these changes will affect us in the years ahead.  In this look back at the important payments themes of 2011, we share […]

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Thanks to the hard work of many (Google, Citi, Sprint, MasterCard, etc.), NFC-based mobile payments are finally a reality in the United States ––and I’m super excited about… mobile self-checkout. I don’t have anything against NFC mobile payments, but the payments industry is already almost a decade into this “next big thing” and is still, […]

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Russ: “Siri, are you ready to help me buy something online?” Siri: “Not yet, Russ, but I may be able to at some point.” Not the answer I was hoping for, but at least Siri was honest about it! Siri, of course, is the new voice-enabled personal assistant that comes with all of the new […]

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Every year I try to attend what I think of as the PayPal Developers Conference. This year what used to be the PayPal X Innovate Conference was expanded to include eBay app development, Magento app development, and –– most importantly –– X.commerce app development. X.commerce is eBay’s new end-to-end, multi-channel commerce technology platform. While most […]

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The following is an excerpt from Glenbrook’s South Korea eCommerce Market Analysis report, published in December 2010, and is representative of how relevant domestic payments methods are positioned and explained for eCommerce merchant’s considering doing business in a given country. From Boleto Bancário in Brazil to the ITZ Cash Card in India, this how mobile […]

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For those of us following the evolution of mobile payments in the US, it was quite a week indeed. What with PayPal’s peek behind the curtain at enabling its users to pay at physical POS merchants and MasterCard’s Investor Day briefing and demonstrations of its various mobile marketing and mobile payments initiatives. What are we […]

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Poor friction. Everybody hates it. Nobody loves it. For brick and mortar merchants, friction backs up their checkout line. For online sellers, friction leads to shopping cart abandonment – and lost sales. And as payment professionals, we know that lots of money has been spent on things like contactless in an attempt to take friction […]

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I’ve been inundated with messages and calls from friends in the industry – including many Payments Boot Camp alumni – asking for an opinion on the significance of clearXchange, the P2P service announced recently by a collaboration of Wells Fargo, BofA, and JPMorgan Chase. I spoke on Friday with Mike Kennedy, head of Wells Fargo’s […]

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A couple of weeks ago, eBay held an Analyst Day where eBay senior management shared their thinking about the future of the changing commerce landscape – and how they’re thinking about taking the “e” out of eCommerce. (Click here for the PDF of the presentation.) What’s this taking out the “e” business all about? It’s […]

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I’m always excited about Apple announcements – and today’s announcement of the iPad 2 was just the latest example. What was the keyword of the day today? It was Post-PC. The world of the iPad (and the iPhone and the iPod) is the world of Post-PC. As payments geeks, can we envision our world evolving […]

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Over the last month or two, I’ve become strangely addicted to the Chipotle iPhone app. That’s the app that lets me order my lunchtime Chipotle salad in something like ten seconds flat. Why am I so addicted? Because of the beautiful integration of this particular mobile app with what I call ROAP – Remote Ordering […]

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In a VeriFone press release today titled “VeriFone Says Merchant Buy-In Key to Success of Mobile Commerce“, VeriFone CEO Doug Bergeron outlined six “rules” that he said “industry participants need to adhere to in order to ensure success of mobile commerce.” Bergeron’s rules are a good start at what the payments industry needs to consider […]

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