The potential of mobile banking, for the realization of ‘anywhere, at anytime’ transactions, is well documented. However, interest is starting to develop regarding a more consumer-orientated vision of what mobile banking and payments can offer. Glenbrook’s Jacqueline Chilton recently published an article in E-Finance & Payments Law & Policy examining the ways mobile banking can [...]
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Today, AT&T announces a test of 2D barcodes for mobile at the point of sale (POS). This pilot will be watched with interest. If it works, couponing/loyalty applications on the phone will no longer need to wait for chipset or hardware development to interact with the point of sale. From Glenbrook’s perspective, the most interesting [...]
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I am just returned from the 25th anniversary International CTIA Wireless conference Las Vegas. An estimated 40,000 people were expected to attend and from the look of things, that number seemed right. It was encouraging seeing companies willing to travel for a conference and presenting new innovations in the mobile space. The conference is focused [...]
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Are you planning on attending International CTIA WIRELESS 2010 March 22-25 at the Las Vegas Convention Center? Jacqueline Chilton will be moderating a panel and meeting with vendors and industry leaders. We’d enjoy talking to you so please reach out. Glenbrook’s Jacqueline Chilton will moderate Bank Perspectives, a session on innovation and consumer uptake of mobile [...]
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I had the opportunity to speak with Mike Urban, FICO Senior Director of Fraud Solutions, about how criminals are enhancing their margins in ATM and debit card fraud. The trend towards ATM compromises is largely a result of increased point of sale security. Criminals move to the weaker link, or the easiest approach, and ATMs [...]
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Glenbrook’s Jacqueline Chilton is in Salt Lake City for the Smart Card Alliance 2010 Payments Summit. If you have been fortunate enough to travel internationally lately, you will have noticed the efficient use of payments in many city transit systems. From the Oyster Card in London to the Octopus card in Hong Kong and many [...]
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Written by Jacqueline Chilton based on a speeches and panel discussion at ATPS 2009 – Airline and Travel Payments Summit (Link to presentations) – Save the date for ATPS 2010 in San Francisco, Nov 30 – Dec 1, 2010 Localization is one of the key trends influencing the future of payments. At Glenbrook we believe [...]
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Editors note: This post describes the third in a series of panel discussions on mobile payments. The series is organized by MPay Connect and seeks to tap innovators in Silicon Valley and link them to mobile payment pioneers overseas, fostering understanding and discussion of how to apply lessons from the developing world to other markets. [...]
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The pre-workshops and part of the first day at ATPS 2009 focused on fraud. Here’s a round up of my impressions after a full day of panel discussion, presentations, and breakout sessions. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are here. According to 41st [...]
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Alternative payments were the first topic of the day at ATPS 2009. Here’s a round up of my impressions after a full day of panel discussion and presentations. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are here. Merchants have increasingly moved to accept payments [...]
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The Airlines & Travel Payments Summit 2009 held a preconference session on fraud yesterday. Managing online fraud is a significant cost for carriers around the world. CyberSource’s Paul Brock spoke on improving automation to increase fraud detection. The key to identifying fraud is finding common characteristics, which can be used in automated detection and defining [...]
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Glenbrook Partner’s Jacqueline Chilton is in Miami this week for the Airline and Travel Payments Summit. She is moderating a panel on localisation at 2pm on Thursday: Lessons learned: Localised payments are a key part of improving your bottom line in a global ecommerce world. What are the challenges and issues, from implementation to selection [...]
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I am a strong proponent of using Web 2.0 to develop relevant offers. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization. Web 2.0 also allows for collective learning and an increased sense of engagement that transforms passive customers to advocates. [...]
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I was particularly interested in the merchant funded rewards session put on by Jonathan Silver of Affinity Solutions and John MacMillan from Comerica Bank. Having listened to several discussions point to debit card rewards as important to consumers, this session focused on how to develop compelling rewards programs. First of all, rewards need to be [...]
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Of the Monday morning sessions at ATM, Debit & Prepaid Forum 2009, I was particularly interested in the analysts’ views of the payments sector. The session included perspectives on transaction volumes, impact of consolidation and potential for new M&A activity, and areas the analysts are watching for investment and regulatory changes. On the panel were [...]
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