From the category archives:
Written by Jacqueline Chilton based on a speeches and panel discussion at ATPS 2009 – Airline and Travel Payments Summit (Link to presentations) – Save the date for ATPS 2010 in San Francisco, Nov 30 – Dec 1, 2010
Localization is one of the key trends influencing the future of payments. At Glenbrook we believe [...]
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Editors note: This post describes the third in a series of panel discussions on mobile payments. The series is organized by MPay Connect and seeks to tap innovators in Silicon Valley and link them to mobile payment pioneers overseas, fostering understanding and discussion of how to apply lessons from the developing world to other markets. [...]
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The pre-workshops and part of the first day at ATPS 2009 focused on fraud. Here’s a round up of my impressions after a full day of panel discussion, presentations, and breakout sessions. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are here.
According to 41st Parameter, [...]
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Alternative payments were the first topic of the day at ATPS 2009. Here’s a round up of my impressions after a full day of panel discussion and presentations. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are here.
Merchants have increasingly moved to accept payments other [...]
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The Airlines & Travel Payments Summit 2009 held a preconference session on fraud yesterday.
Managing online fraud is a significant cost for carriers around the world. CyberSource’s Paul Brock spoke on improving automation to increase fraud detection. The key to identifying fraud is finding common characteristics, which can be used in automated detection and defining manual [...]
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Glenbrook Partner’s Jacqueline Chilton is in Miami this week for the Airline and Travel Payments Summit. She is moderating a panel on localisation at 2pm on Thursday:
Lessons learned: Localised payments are a key part of improving your bottom line in a global ecommerce world. What are the challenges and issues, from implementation to selection – [...]
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I am a strong proponent of using Web 2.0 to develop relevant offers. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization. Web 2.0 also allows for collective learning and an increased sense of engagement that transforms passive customers to advocates.
At [...]
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I was particularly interested in the merchant funded rewards session put on by Jonathan Silver of Affinity Solutions and John MacMillan from Comerica Bank. Having listened to several discussions point to debit card rewards as important to consumers, this session focused on how to develop compelling rewards programs.
First of all, rewards need to be [...]
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Of the Monday morning sessions at ATM, Debit & Prepaid Forum 2009, I was particularly interested in the analysts’ views of the payments sector. The session included perspectives on transaction volumes, impact of consolidation and potential for new M&A activity, and areas the analysts are watching for investment and regulatory changes. On the panel were [...]
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Glenbrook Partners’ Jacqueline Chilton is attending the ATM, Debit and Prepaid Forum 2009 in Las Vegas this week. Sessions focus on self service and cash management, the debit portfolio and prepaid products. Additionally, non-traditional, alternative payments have a dedicated track. Jacqueline’s posts from the conference are here:
Mobile Payments at the Point of Sale
The US Consumer [...]
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The second Keynote speaker for the ATM, Debit & Prepaid Forum 2009 was Robert O. Carr, Chairman and CEO, Heartland Payment Systems. Proud of their reputation for full disclosure with merchants, they had to put it to the test with their Jan 20, 2009 announcement of their data breach.
PCI compliance is intended to target data [...]
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Kicking off the ATM, Debit & Prepaid Forum 2009 was the keynote address from Tim Murphy, Group Executive Core Products, Global Debit & Prepaid, MasterCard Worldwide. He predicts that great companies will emerge from the economic downturn’s storm by showing true leadership in supporting the changing customer needs.
Of particular interest are behavioral changes by the [...]
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This is one of a series of posts with highlights of the ATM, Debit & Prepaid Forum 2009 preconference workshops. You can find an index of posts from the conference here.
Successfully Navigating the Debit Payment Evolution provided food for thought for debit portfolio managers and was led by Tony Ficarra and Jeff Fazio of [...]
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I am currently attending the ATM, Debit & Prepaid Forum 2009. The event started today with pre-conference workshops.
Due to my recent work in mobile payments, I was interested to talk to Richard Crone about the key messages in his Mobile Payments workshop. Richard’s key point was that “the one who enrolls [the customer] is the [...]
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The Bay Area Mobile Payments Series focused on the US market last week with the topic “Is there REALLY a market for mobile payments in the US?”. The event was hosted by the Harvard Business School Technology Alumni Association, Wharton Club of Northern California and Google and moderated by Menekse Gencer of mPay Connect. [...]
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