George Peabody

As the breadth of transaction data expands, even the definition of payment data is getting stretched. Payment data, when combined with other sources, is becoming a valuable tool for both commerce and security. If we know your first name, we can figure out if you’re male or female 92%+ of the time. If your email […]

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Stretching the retail financial institution’s (FI) mission beyond checking account and debit card management is on that industry’s agenda. It’s what fires the imagination of fintech entrepreneurs too because retail financial services is an industry in need of creative, expansive approaches to accountholder services. Not every idea catches fire but fortunately there are those willing […]

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Machine learning and the broader category of artificial intelligence are rightly attracting attention and discussion. These are powerful technologies. But, like many new technology conversations, there’s the suggestion that they can address all use cases. Maybe focusing on a single use case is the better approach right now. Join Glenbrook’s George Peabody and Nuno Sebastiao, Chairman and […]

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Digital identity is the black hole of the internet. Our online lives simply aren’t protected by a system without strong authentication. Killing the password is Mission One for security professionals because they’re so readily stolen through phishing attacks and malware. Users, warned to make passwords complex and unique, have no hope of remembering them. And a […]

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Extension of credit to people in developing markets has been a long time challenge. Banks, of course, look to repayment history to make such determinations but in much of the world, banking relationships and repayment track records are few. But history has demonstrated that extension of credit in developing markets can be effective and profitable. Just look at the Grameen […]

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The world of moving money is changing. And faster is the theme. Domestic real time payment systems are showing up across the planet. Today’s discussion is full of bitcoin, open and permissioned blockchain approaches to speed asset exchange. But the competitive balance between proprietary and open systems is in flux. The view that moving money is […]

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2015 has been an exciting, tumultuous year for payments. Our once “under the radar” industry now makes for daily headline news with stories and commentary (some breathtakingly uninformed) on new ways to pay, M&A activity, regulatory actions, competitive dynamics, security, and its future evolution. In consumer payments alone, 2015 was the year that things finally got […]

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Interchange galvanizes the attention of regulators around the world like iron filings to a magnet. Everyone in card payments watches their moves closely because of its economic impact on merchants, card networks, issuers, acquirers and, in theory, consumer pricing. European regulators are among the most recent to weigh in. Based on the EU’s Multilateral Interchange […]

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At our Glenbrook Payments Boot Camps, we often quote futurist and novelist William Gibson’s 1993 remark that “the future is already here — it’s just not very evenly distributed” in order to demonstrate that different payment methods take varying amounts of time to become commonplace. Over the last year and more, most boot camp attendees […]

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Sending money in real-time is a capability that is growing around the world. “All bank” systems in the UK and Mexico are thriving. Mobile money services like M-Pesa are changing economies and individual lives in developing countries. But in the US, “things are complicated.” We have a crowded landscape in the US without, as in […]

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Since the first promise to pay was made, knowing who you’re dealing with has been a requirement. Authenticating the identity of a trading partner – a customer, an accountholder, a business or even a computer – is a burden that falls on the one extending trust because the giver takes on the transaction risk. In online […]

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We’ve been working with bitcoin at Glenbrook for a few years now, teaching about it in our boot camps, and holding one-day workshops on math-based currencies and blockchain technology. I have one conclusion. The focus of the evolution of digital money is shifting. Where that evolution will take us is still unknown. To borrow a […]

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We are just a month away from the October EMV liability shift and the transition is, to no one’s surprise, mostly incomplete. EMV credit card issuance is expected to be at just 50% by the end of this year. Point of sale hardware upgrades at major retailers may be in place but the long tail of SMB […]

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Surprising disruptions and unanticipated consequences abound in payments. Sometimes, it’s just a rule change that makes all the difference. In 2001, the NACHA rule enabling ad hoc web debits was put in place, primarily at the behest of banks who wanted to make it easier for their cardholders to pay their credit card bills. Great […]

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Paying invoices and moving funds aross borders for small and medium business (SMB) is expensive and full of uncertainties. How much does the recipient actually get once the transaction is finished? (Hint: it’s not always what was sent.)  How long does it take a San Francisco firm to pay an invoice to a contractor in Berlin […]

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