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As new forms of digital payments begin to take hold, the old assumptions no longer work. What does it mean to issue a card when there is no card? How can transactions be risk-managed when payments credentials are masked and scrambled by design? And what is the impact on the loyalty and reward programs that […]

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I read the Facebook announcement of payments through Messenger with interest, and just a touch of “about time”! After all, there is nothing more social than sending money to family and friends. And although much attention is paid in the press to the friend-to-friend use cases, I suspect that the family-to-family opportunities are much greater. […]

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What do eBay, Google, and Facebook all have in common? Sure, they all dominate their respective categories. And, yes, they all are hugely ambitious. Plus they all have demonstrated the ability to invent new markets. The other shared trait, in case you hadn’t noticed, is they are all in the payments business. Not in the […]

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Editors note: Our colleague Carol Coye Benson recently experienced first hand the power of social payments and shares her experience in this post. To learn read more of Glenbrook’s thinking on social payments check out this post by Russ Jones. I had a great online experience yesterday – the kind of thing that makes you […]

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I’ve been thinking a lot lately about social payments, and have reached two conclusions. The first is that a payment facilitated by a social network is not a social payment—it’s just a normal customer-not-present payment. The second is that social payments are, by definition, social in nature and involve multiple parties. Hear me out on […]

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At Glenbrook we believe that social eCommerce and virtual currencies are the new frontier of payments. Person-to-person transfers, charity donations, and micropayments for virtual goods (e.g. games, music, e-books, etc.) are exploding within social networks and as the 800-pound-gorilla in the social networking space, all eyes are on Facebook. Estimates vary, but $300-500 million in […]

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Heidi Miller, CEO JPMorgan Treasury & Securities Services, didn’t pull any punches this morning when she addressed the NACHA Payments 2009 conference. The financial crisis – and resulting economic uncertainty – is just one of the real dangers to the ACH network but those same dangers can be an opportunity for improvement. (I suspect she […]

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If nothing else, the SaaS phenomenon has unleashed a flurry of subscription management companies. Companies like Vindicia, Aria Systems, Zuora, and IP Applications all come to mind. I’m using “subscription management” loosely and should clarify that we’re talking about a superset application category that blends together certain elements of CRM, billing, and payments. I say […]

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