ECommerce

A number of us self-proclaimed “payments geeks” awoke this morning to learn of Visa Inc’s intention to purchase CyberSource for approximately $2 billion.  Over the course of the day, Glenbrook’s been getting a flood of emails generally asking, “What’s the REAL reason Visa’s buying this big gateway company?”

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Another year has flown by and here I am at the 2010 ETA Annual Meeting. I love to walk through the exhibit hall and see “what’s hot,” what’s changed, and what never changes at this ISO conference.  So here goes… Before I arrived I tried to predict what the hot areas would be;  I predicted […]

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Here at Glenbrook, we work closely with eCommerce merchants on issues and opportunities that they confront every day. Increasingly, the questions we hear surround the topic of “going global” — “What countries should I sell into? What local payment methods are important? Who can provide my company’s payment services over seas? It seems that U.S. […]

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I’ve been thinking a lot lately about social payments, and have reached two conclusions. The first is that a payment facilitated by a social network is not a social payment—it’s just a normal customer-not-present payment. The second is that social payments are, by definition, social in nature and involve multiple parties. Hear me out on […]

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As a volunteer at several non-profits, I have, of course, jumped or gotten pulled into those organizations’ payment issues. Accepting donations over the Internet is increasingly important and there are a staggering array of specialized service providers that offer turnkey payment acceptance. Over the past year though, we at Glenbrook have noticed more and more […]

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Written by Jacqueline Chilton based on a speeches and panel discussion at ATPS 2009 – Airline and Travel Payments Summit (Link to presentations) – Save the date for ATPS 2010 in San Francisco, Nov 30 – Dec 1, 2010 Localization is one of the key trends influencing the future of payments. At Glenbrook we believe […]

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Where are you? What did you buy? How much did you pay? Did you get a deal? This might sound like your teenager on their phone, but it’s what a new company called Blippy hopes to answer with a new Web 2.0 service. Here’s the basic premise. What if you could broadcast everything you bought […]

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It’s the holidays and the online retail sales are… well… who knows? We’re seeing data points all over the map. comScore is reporting better-than-they-expected 4% growth over the the previous year. U.S. online holiday spending has grown 4% to nearly $21 billion during the first 43 days of the November-December shopping season, according to comScore […]

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The Airlines & Travel Payments Summit 2009 held a preconference session on fraud yesterday. Managing online fraud is a significant cost for carriers around the world. CyberSource’s Paul Brock spoke on improving automation to increase fraud detection.  The key to identifying fraud is finding common characteristics, which can be used in automated detection and defining […]

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Glenbrook Partner’s Jacqueline Chilton is in Miami this week for the Airline and Travel Payments Summit. She is moderating a panel on localisation at 2pm on Thursday: Lessons learned: Localised payments are a key part of improving your bottom line in a global ecommerce world. What are the challenges and issues, from implementation to selection […]

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Today’s announcement of American Express acquiring Revolution Money caught many of us industry pundits by surprise – especially given the $300 MM price tag that Amex paid for the deal. But, upon reflection, and after listening to the Q&A section of Amex’s conference call earlier today, you can see why they were motivated to do […]

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I’m attending the PayPal Developers Conference this week and want to share some initial impressions about the Paypal platform and what it might mean in the world of payments. First off, the combined weight of the new products, partner demonstrations, and new applications is almost overwhelming. There’s a lot here competing for our collective attention. […]

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Amazon.com fancies itself, with some justification, as a trialblazer in eCommerce. We spoke with Amazon recently to get a better sense of PayPhrase and how it might be used by today’s consumers. Amazon PayPhrase is a new checkout concept that is designed to provide consumers with a convenient way to use the payment and shipping […]

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Erin McCune and I attended the Association for Finance Professionals conference in San Francisco on Monday and Tuesday. With 4,000 plus “practitioners” and vendors there, and a robust Payments Track, there was a lot of food for thought. A standout session was “Same Day ACH” with Rich Oliver of the Fed (and the champion of […]

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At Glenbrook, we’re fascinated by the topics of mobile payments (in general); the potential for new ACH applications; and the continued growth of eCommerce.  So it was great to talk to Conrad Sheehan, CEO of mobile payment startup mPayy – who has moved his company right into the center of all three topics. To start […]

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