Disruptive Innovation

A new wave of payment capabilities is hitting shores around the world. This wave is made up of better, faster, and cheaper “credit-push” systems.  That means that transactions enter the payments systems from the sender’s bank (like a wire transfer) rather than from the recipient’s bank (like a card or check).  Credit-push payments have a […]

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How does disruption happen in mature industries? Clayton Christensen famously wrote about this phenomenon in his classic book “The Innovator’s Dilemma.” Most commonly, the new disruptor enters from below – by providing new capabilities to those unserved by the incumbent providers. Rather, incumbents stay focused on their best customers – and dismiss opportunities to serve […]

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