From the category archives:

Customer Relationship Management

Merchants Just Want to Sell More!

by Scott Loftesness on May 20, 2009

in Card Payments, Customer Relationship Management, Merchant Acquirers, Scott Loftesness

Some of us payments geeks often lose sight of what merchants really want – they just want to sell more. Selling more stuff is like 10 times more important to them than saving money on their costs of payment acceptance.
Bill Me Later is but one recent example of merchants (online in this case) will [...]

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Social Media Meets Financial Services

by Scott Loftesness on March 19, 2009

in Customer Relationship Management, Mashups, Scott Loftesness, Social Media, Twitter, Web 2.0 in Financial Services

Erin McCune and I had a lot of fun today teaching our Workshop on Social Media (aka Web 2.0) and Financial Services. As seems to happen more and more these days, an informed and interested group adds their experiences into the mix and the combined information shared and mutual learning that results is much [...]

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