From the category archives:

Conferences & Meetings

Are you planning to attend NACHA Payments 2010 in Seattle April 25-28? If so, let us know. Glenbrook will be there. Erin McCune and Russ Jones are speaking on the emerging world of social payments and the B2B cash payment challenges. Carol Coye Benson and Jay DeWitt will be meeting with vendors and industry leaders. [...]

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Glenbrook’s Erin McCune is in Orlando for BAI’s Payments Connect conference.
At its Payments Connect conference BAI assembled a dream ACH panel, consisting of:
Jan Estep, CEO NACHA
Rich Oliver, EVP Retail Product Manager, Federal Reserve
Rossana Salaris, SVP, Payments Products, The Clearing House
Stephanie Sturgis-Griffin, CEO Pariter Solutions
The session was moderated by Fred Brothers of eCom Advisors.
On stage yesterday [...]

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Glenbrook’s Erin McCune is in Orlando for BAI’s Payments Connect conference.
John Stewart of Digital Transaction News moderated an open discussion exploring the most pressing issues in e-payments. It picked up on the list of 10 pressing themes raised in the November issue (pgs. 26-32). The panelists were:
Aaron Fine, Oliver Wyman
David [...]

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Glenbrook’s Jacqueline Chilton is in Salt Lake City for the Smart Card Alliance 2010 Payments Summit.
If you have been fortunate enough to travel internationally lately, you will have noticed the efficient use of payments in many city transit systems.  From the Oyster Card in London to the Octopus card in Hong Kong and many [...]

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Glenbrook’s Bryan Derman is in Las Vegas for the 2010 Prepaid Expo.
Clearly, you know that an industry has “arrived” when it is able to attract (and afford!) a former U.S. President to speak at its annual convention. Well, any lingering doubts about the importance and sustainability of the prepaid card industry were probably addressed [...]

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Written by Jacqueline Chilton based on a speeches and panel discussion at ATPS 2009 – Airline and Travel Payments Summit (Link to presentations) – Save the date for ATPS 2010 in San Francisco, Nov 30 – Dec 1, 2010
Localization is one of the key trends influencing the future of payments. At Glenbrook we believe [...]

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Editors note: This post describes the third in a series of panel discussions on mobile payments. The series is organized by MPay Connect and seeks to tap innovators in Silicon Valley and link them to mobile payment pioneers overseas, fostering understanding and discussion of how to apply lessons from the developing world to other markets. [...]

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The pre-workshops and part of the first day at ATPS 2009 focused on fraud. Here’s a round up of my impressions after a full day of panel discussion, presentations, and breakout sessions. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are here.

According to 41st Parameter, [...]

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Alternative payments were the first topic of the day at ATPS 2009. Here’s a round up of my impressions after a full day of panel discussion and presentations. Once the presentations are up on the ATPS site I will provide links to each speaker’s deck. Presentations are here.

Merchants have increasingly moved to accept payments other [...]

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The Airlines & Travel Payments Summit 2009 held a preconference session on fraud yesterday.
Managing online fraud is a significant cost for carriers around the world. CyberSource’s Paul Brock spoke on improving automation to increase fraud detection.  The key to identifying fraud is finding common characteristics, which can be used in automated detection and defining manual [...]

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Glenbrook Partner’s Jacqueline Chilton is in Miami this week for the Airline and Travel Payments Summit. She is moderating a panel on localisation at 2pm on Thursday:
Lessons learned: Localised payments are a key part of improving your bottom line in a global ecommerce world. What are the challenges and issues, from implementation to selection – [...]

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I am a strong proponent of using Web 2.0 to develop relevant offers. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization.  Web 2.0 also allows for collective learning and an increased sense of engagement that transforms passive customers to advocates.
At [...]

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I was particularly interested in the merchant funded rewards session put on by Jonathan Silver of Affinity Solutions and John MacMillan from Comerica Bank. Having listened to several discussions point to debit card rewards as important to consumers, this session focused on how to develop compelling rewards programs.
First of all, rewards need to be [...]

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Of the Monday morning sessions at ATM, Debit & Prepaid Forum 2009, I was particularly interested in the analysts’ views of the payments sector.  The session included perspectives on transaction volumes, impact of consolidation and potential for new M&A activity, and areas the analysts are watching for investment and regulatory changes.  On the panel were [...]

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Glenbrook Partners’ Jacqueline Chilton is attending the ATM, Debit and Prepaid Forum 2009 in Las Vegas this week. Sessions focus on self service and cash management, the debit portfolio and prepaid products. Additionally, non-traditional, alternative payments have a dedicated track. Jacqueline’s posts from the conference are here:

Mobile Payments at the Point of Sale
The US Consumer [...]

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