From the category archives:

Carol Coye Benson

Last week we asked readers to help us capture a snapshot of U.S. market contactless/RFID terminalization. We were pleased to get 43 brave souls to respond.
Here are the (admittedly anything but scientific) results:

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The dramatic vote on the Durbin amendment is causing panic, again, among retail bankers – who were last shocked by the Fed’s overdraft ruling.  I wrote about that in November (Watch Out! Big Changes in Retail Bank Pricing Are Coming).
I think the underlying problem that banks are dealing with is that too much of their [...]

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Editors note: Our colleague Carol Coye Benson recently experienced first hand the power of social payments and shares her experience in this post. To learn read more of Glenbrook’s thinking on social payments check out this post by Russ Jones.
I had a great online experience yesterday – the kind of thing that makes you [...]

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Are you planning to attend NACHA Payments 2010 in Seattle April 25-28? If so, let us know. Glenbrook will be there. Erin McCune and Russ Jones are speaking on the emerging world of social payments and the B2B cash payment challenges. Carol Coye Benson and Jay DeWitt will be meeting with vendors and industry leaders. [...]

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The Fed announced this morning that 99% of checks are now clearing electronically between banks.  During a period of unremitting bank-bashing, let’s take a moment to applaud a real home run by the bankers.  The radical transformation of the check infrastructure, accomplished over the last six years, is due to some very smart law-making (the [...]

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Green Dot’s IPO plans revealed that they are becoming a bank holding company. This is completely fascinating to me – and gives, I think, a peek at what may come for retail banking in the future.
At Glenbrook we’ve been talking, thinking, and writing for some time about two related issues. One is the [...]

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When it comes to mobile payments in the U.S. market, there’s a lot of talk and action around P2P and remote purchasing (bill to carrier models, etc.).  But the biggest potential is our huge POS (point of sale) market.  This market today is arguably the best-served payments market in the world, with extensive merchant terminalization [...]

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A few weeks ago, Glenbrook issued a challenge to Payments Views readers: “What Are the Best Ways for Banks to Replace Lost Overdraft Fee Income?“ Given how significant the financial hit will be (JPMorgan Chase estimates a 2010 impact of $500 million after-tax), we thought we’d at least get some good ideas. [...]

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For the last several months, Glenbrook’s Carol Coye Benson has been interviewing a number of companies involved in mobile payments in the U.S. and Canada. The companies included are Billing Revolution, Blaze Mobile, Bling Nation, Boku, CashEdge, First Data Corp., mFoundry, mPayy, Obopay, Payfone, Zong, and Zoompass.
To make it easy to access all of [...]

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Bank income from debit card overdraft fees is variously estimated as $25 billion to $38 billion annually. The recently announced Federal Reserve Bank regulations requiring opt-in procedures will result in a gigantic hit to retail bank P&Ls, as we wrote about recently. JPMorgan Chase, for example, in a recent investor presentation, estimated [...]

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I think it’s fair to say that the success of remote deposit capture (which allows the recipient of a check to scan and deposit it electronically) took the payments industry somewhat by surprise. The early take on this offering seemed to be “hey, why not just change to electronic payments”?
The answer, of course, was that [...]

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The Fed’s announcement on Thursday of a new rule prohibiting overdraft fees on debit card and ATM transactions without consumer opt-in is an economic earthquake for retail banks.
The Center for Responsible Lending has estimated that banks make $23.7 billion in overdraft fees annually; the New York Times said this morning that Fed officials had put [...]

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One of the good things about having a really odd company name is that people do remember it.  We mostly heard skeptical laughs when Bling Nation first emerged from stealth.  But lately we’ve been getting more questions…. I spoke recently to co-CEO and founder Wences Casares.
Wences and co-CEO Meyer Malka have an interesting background, having [...]

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Erin McCune and I attended the Association for Finance Professionals conference in San Francisco on Monday and Tuesday. With 4,000 plus “practitioners” and vendors there, and a robust Payments Track, there was a lot of food for thought. A standout session was “Same Day ACH” with Rich Oliver of the Fed (and the [...]

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My colleague Carol Coye Benson and I are attending the Association of Financial Professionals Annual Conference in San Francisco next week. If you are planning to attend and interested in getting together to talk B2B payments (or any other payment topic) let us know!

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