Card Payments

Like many payments industry insiders, we have been following the recent impassioned industry dialog about the relative merits of Apple Pay and MCX’s CurrentC wallet with a combination of amusement and despair. The barbs and accusations being exchanged by the rival camps in this technological holy war between NFC and QR codes suddenly reminded me […]

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The Apple Pay announcement finally came yesterday and the company’s orchestration of much of the complex and fractious card payments ecosystem demonstrates Apple’s insight into how the current payments ecosystem works and how it must be aligned in order to meet its own needs. Combining NFC, Apple’s Passbook wallet, Touch ID biometric reader, cards stored in the […]

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We are delighted to feature another post by Manfred Schuck, a terrific payments consultant from Frankfurt, who will co-lead with Elizabeth McQuerry our upcoming Payments in Europe Insight workshop to be held in Mountain View, CA on October 9. Now, it’s about cards.  Here’s how the European Payments Council (EPC), the self-regulation body of the […]

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As the summer holiday period close, I find myself in a back to school mode even though I haven’t been enrolled for nearly twenty years. Europe is especially on my mind as we prepare for the Glenbrook Payments in Europe workshop next month. What are the big payments issues in Europe today, what’s the context […]

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Last month, I invited everyone to participate in a survey about card fraud detection. It asked a simple question: “Who’s better at card fraud detection? You or your bank?” The results are in and, well, it looks like it’s more or less a tie: cardholders initially detected card fraud slightly more often than their issuers. […]

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The recent entry of Amazon.com into the small merchant mobile POS card acceptance market may signal the last phase of increasing hostility in the US merchant acquiring segment of the card payments business. Prior to the launch of Square in 2010, the merchant acquiring business in the US might have been described as having some […]

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Bryan Derman and I led Glenbrook’s second Bitcoin: Basics and Beyond workshop a couple of weeks go, this time in NYC from the 22nd floor board room of the Downtown Conference Center, a great space (the staff took great care of us, too, thank you). As with every Glenbrook workshop—especially with our smaller Insight workshops on […]

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Our Card Fraud survey is still open — we’re trying to answer the question of who first detects card fraud: cardholders or their banks? The survey can be found here. I’ve received a couple of comments suggesting I left out an important fraud detector in the survey: merchants! In the card not present (CNP) space, […]

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My partner, Bryan Derman, and I just returned from a week in South Korea and a deep immersion in the local card market. As consultants serving clients across the globe—including payments -related companies in Europe, Africa, Latin America, and Asia—we are repeatedly reminded of the remarkable differences between adjacent countries in any given region.  A […]

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As a biller or merchant, you are vitally concerned about your payments “back office”, that set of core functions involved with accepting consumer payments. Whether you are in Treasury or Technology, if you are concerned with payments, you are asking yourself, every day, questions such as: Is my organization optimized to manage payments? Am I […]

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Every three years or so, merchants and billers have an opportunity to reconsider their card processing agreements with their acquirers. This is an opportunity to negotiate lower rates — especially if business is booming – and also the time that a merchant or biller could consider changing to another service provider. Sadly, many merchants and […]

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I can’t help it – I’m a consultant; I love putting things into categories and into context.  I always find pictures and “maps” help when things get confusing.  So here’s my latest attempt at making sense of what’s going on with mobile payments and cards. What really jumps out for me is the issue of […]

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Chernobyl is certainly at the top of the list of man-made disasters.  In light of recent events, I’ve been thinking that the Target breach has become the Chernobyl of the payments world. As a group, we Americans never thought that much about payment security – we really didn’t have to.  We are protected by federal […]

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What a year it has been! Twelve months ago, there were still people in our industry who didn’t know what Bitcoin was. There were still people who believed that EMV would roll out in the U.S. just like it did in the U.K. There were still people who thought that the developing world would build […]

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When I was a baby consultant some twenty years ago, I remember standing in Kepler’s Bookstore in Menlo Park (remember book stores?) thumbing through a paperback book called “The Rules of Marketing”. Rule #7 that said all successful markets will subdivide into submarkets as they grow over time. One of the examples cited was how […]

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