Bill Payment & Presentment

The interdependence of eGovernment and government ePayments is yet another classic payment chicken and egg challenge. As we work with governments to build their electronic payment strategies we sometimes need to temper their expectations given this all-too-familiar challenge. There have to be enough digitally delivered government services to warrant digital payment infrastructure, but you also […]

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Over the last year, I’ve been focused on government payments – a compelling mashup of traditional bill pay and multi-channel retail requirements against an intriguing backdrop of policy, economic, and political interactions. Although many countries have made solid progress implementing eGovernment initiatives (UN E-Government Survey 2014), the level and sophistication of ePayments implementation lags the […]

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At Glenbrook we take pride in, and place great importance on, our historical focus on end users: consumers, enterprises and small businesses that make and receive payments. Recently, we’ve been working with and thinking about billers – the unsung masters of payments complexity. Consider the table below. What other players in the industry accept as […]

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Every three years or so, merchants and billers have an opportunity to reconsider their card processing agreements with their acquirers. This is an opportunity to negotiate lower rates — especially if business is booming – and also the time that a merchant or biller could consider changing to another service provider. Sadly, many merchants and […]

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One of the more interesting aspects of joining Glenbrook is the essential need to stay up to date with new market developments and product enhancements. (Oh, the luxury to focus on what’s new and happening in payments!) One of the areas I’m interested in is bill payment – particularly developments that are adding efficiencies to […]

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It’s hard to believe that the end of 2012 is in sight – and it’s almost equally hard to believe that three years ago, a few of us at Glenbrook were thinking, “gee – all the exciting stuff in payments has already happened”. Yet we don’t think we’ve ever seen so much action in the […]

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Over the winter break, Verizon announced (and then retracted) that it would begin to charge customers a $2.00 convenience fee in 2012 to pay their monthly bill online or over the phone — except in a multitude of cases “where the fee is waived or where no fee applies”. Huh? That’s what we said, too. […]

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You are a bona fide payments professional if that headline makes senses to you. For everyone else, here’s an explanation. Kombini Payments Before we take a look at PayNearMe, let’s first explore how Kombini payments work. Kombini (variously spelled Konbini, Kombini, or Combini) or convenience store payments are an important element of the Japanese payment […]

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I think it’s fair to say that the success of remote deposit capture (which allows the recipient of a check to scan and deposit it electronically) took the payments industry somewhat by surprise. The early take on this offering seemed to be “hey, why not just change to electronic payments”? The answer, of course, was […]

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Recently a number of ecommerce merchants and traditional companies have asked us, “Can I just outsource ALL of my payment processing? I’ve had it!” At first we suspected that these requests were driven by PCI compliance concerns. As it turns out that’s only a small part of the motivation. Companies are reacting to ever increasing […]

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Due to a last minute change of plans I am not in NYC for Finovate2008 (and very disappointed) but you can follow along with Jim Bruene who is live blogging at NetBanker. I will add links to additional live and post-meeting coverage over the next couple days, so bookmark this post.

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CheckFree and AT&T Mobility recently announced that AT&T would begin supporting electronic bill presentment through CheckFree-powered bank bill pay sites. AT&T Mobility’s more than 70 million customers will now be able to receive their bills electronically at their bank’s bill pay site if the bank is a CheckFree customer. AT&T Mobility joins 400 other billers […]

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From Bank Technology News: Ariba, a spend management solutions firm, has agreed to a first-ever private-label agreement for its invoice and payments technology with Citi’s Global Transaction Services unit. Citi plans to integrate Ariba with its own e-payment and supplier finance offerings. Those programs include Citi’s recently launched purchase card program and connectivity to major […]

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