From the category archives:

Bank of America

Why Debit Cards Aren’t a Product

by Carol Coye Benson on April 23, 2009

in Bank of America, Card Issuers, Carol Coye Benson, Debit Cards, Decoupled Debit

… and Why ‘Decoupled Debit’ Could Change All That
I was fascinated to read that Bank of America is now including debit cards in its card payment business line. Now, for anyone outside of our payments industry, this sounds absolutely reasonable. But from inside the industry, it’s pretty strange.
The financial services industry, presumably like any service [...]

{ 10 comments }

BofA: Strong Demand for ePayables and Supply Chain Solutions

by Erin McCune on April 6, 2009

in B2B Payments, Bank of America, Card Payments, Commercial Payments, Erin McCune, Global Payments

Glenbrook’s Carol Coye Benson and I discussed B2B payments with Kevin Phalen of Bank of America this last week. Kevin is an Integrated Debt and Treasury Solutions Executive and joined the bank nine months ago, having previously held positions at JPMorgan Chase, First Data Corporation, MasterCard International, and Sears Credit.
Not surprisingly, Kevin’s outlook for electronic [...]

{ 1 comment }

Mobile Banking and Customer Satisfaction

by Scott Loftesness on March 30, 2009

in Bank of America, Banking, Mobile Banking & Payments, Scott Loftesness

Advertising Age picked Bank of America’s mobile banking efforts as one of the leaders in its Digital A-List 2009.
Rita Chang writes:

Underlying all of the marketer’s moves into mobile services and marketing is a key insight: Give people more control over their banking on their own terms, and you’ll win their loyalty.
How about you? Are [...]

{ 0 comments }