Erin McCune

The interdependence of eGovernment and government ePayments is yet another classic payment chicken and egg challenge. As we work with governments to build their electronic payment strategies we sometimes need to temper their expectations given this all-too-familiar challenge. There have to be enough digitally delivered government services to warrant digital payment infrastructure, but you also […]

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Over the last year, I’ve been focused on government payments – a compelling mashup of traditional bill pay and multi-channel retail requirements against an intriguing backdrop of policy, economic, and political interactions. Although many countries have made solid progress implementing eGovernment initiatives (UN E-Government Survey 2014), the level and sophistication of ePayments implementation lags the […]

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At Glenbrook we take pride in, and place great importance on, our historical focus on end users: consumers, enterprises and small businesses that make and receive payments. Recently, we’ve been working with and thinking about billers – the unsung masters of payments complexity. Consider the table below. What other players in the industry accept as […]

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I am writing this post sitting on the front steps of our house in San Francisco. I have locked myself out three times recently, more than I have in the past three decades. Is it dementia? No, I blame mobile payments. Last summer I bought a case for my iPhone that had handy little pockets […]

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Last week I was in Amsterdam for the second annual conference hosted by the The Bitcoin Foundation. As a strategist and advocate for ever-better payment solutions, I was very curious to learn how the Bitcoin protocol and its emerging enablers can address some of the most intractable challenges facing payments. For the most part, payments […]

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As globalization increases, businesses of all sizes buy goods and services from overseas suppliers and turn to new customers in overseas markets to drive growth. As a result, the demand for cross-border transactions steadily increases. The vast majority of these transactions takes place through correspondent banking relationships and collectively described as “international wires.” The reality […]

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I’ve nearly recovered from the payments overload that was Money2020 last week in Las Vegas – it was initially exhilarating, then incredibly exhausting, but I had a fantastic time. Here’s my admittedly subjective take based on having attended only two sessions (one of which I moderated) and stood in the back for only part of […]

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Bicycles are my preferred form of transportation so I was eager to explore London using the Barclay’s-sponsored bike share program. Unfortunately, you need a Chip & PIN card to rent a bike using the automated stands and all I have are U.S. issued mag stripe cards. I was foiled: After I tweeted about my disappointment […]

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I am in London this morning, where I had an opportunity to present a vision for the future of business payments at Experian‘s Payments Strategy Conference 2013. Acknowledging that it is always dangerous to make predictions, this is what I envision for the future of B2B payments: Interoperability — I expect the future of business […]

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Recently Ariba/SAP and Discover announced that they intend to “transform” commercial payments. AribaPay is either the most significant B2B payments news in decades or just one more courageous entrant into the discouraging battlefield of B2B payments networks. We’re optimistic, and encouraged to see two strong players enter the fray.  We hope they will tackle head-on […]

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It’s Spring in San Francisco, so it must be time for the annual Finovate conference. Once again, Eric and Jim have pulled together an impressive group of companies and all my favorite payments geeks are in attendance, eagerly awaiting the start. Up on stage for the kick off Eric tells us this is the biggest […]

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Glenbrook is kicking off a new payments organization optimization project for a biller client. Each time we do one of these projects, our client – with some embarrassment – admits that they think they are the only ones facing payments challenges. Nothing could be further from the truth! In fact, the smooth-running, optimized payments organization […]

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At Glenbrook we talk about “network fantasies” a lot.  These are hopes that payments innovators, and incumbents, have about the so-called “network effect” in payments.  Many a payments start-up has sat in our conference room and predicted the flood of transactions that will come their way due to the network effect. The payments industry features […]

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Over three years ago I wrote a cheeky headline about “PayPal World Domination” (covering the 2009 eBay Analyst day) and that post has remained one of the top 10 Payments Views pages ever since – evidence of the enduring curiosity, anxiety, respect, and skepticism that PayPal evokes in payment professionals, whether they are incumbents or […]

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Good morning! Gearing up for the two-day typing marathon that is Finovate. We’re at a huge venue this year (same as last year, apparently – someone else from Glenbrook was here then), a cavernous exhibition hall that has plenty of room for the 1200+ attendees; I can remember when there were 250 attendees. Congrats to […]

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