August 2011

Poor friction. Everybody hates it. Nobody loves it. For brick and mortar merchants, friction backs up their checkout line. For online sellers, friction leads to shopping cart abandonment – and lost sales. And as payment professionals, we know that lots of money has been spent on things like contactless in an attempt to take friction […]

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Visa’s recent announcement that essentially paved the way for wide-scale implementation of both EMV and contactless acceptance in the US was expected in some respects (based upon its earlier announcement in February), and surprising in others. Depending on where you sit in the electronic payments ecosystem, it could be a real positive, negative, or neutral. […]


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