October 2009

Amazon.com fancies itself, with some justification, as a trialblazer in eCommerce. We spoke with Amazon recently to get a better sense of PayPhrase and how it might be used by today’s consumers. Amazon PayPhrase is a new checkout concept that is designed to provide consumers with a convenient way to use the payment and shipping […]

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I am a strong proponent of using Web 2.0 to develop relevant offers. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization.  Web 2.0 also allows for collective learning and an increased sense of engagement that transforms passive customers to advocates. […]

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I was particularly interested in the merchant funded rewards session put on by Jonathan Silver of Affinity Solutions and John MacMillan from Comerica Bank. Having listened to several discussions point to debit card rewards as important to consumers, this session focused on how to develop compelling rewards programs. First of all, rewards need to be […]

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Of the Monday morning sessions at ATM, Debit & Prepaid Forum 2009, I was particularly interested in the analysts’ views of the payments sector.  The session included perspectives on transaction volumes, impact of consolidation and potential for new M&A activity, and areas the analysts are watching for investment and regulatory changes.  On the panel were […]

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Glenbrook Partners’ Jacqueline Chilton is attending the ATM, Debit and Prepaid Forum 2009 in Las Vegas this week. Sessions focus on self service and cash management, the debit portfolio and prepaid products. Additionally, non-traditional, alternative payments have a dedicated track. Jacqueline’s posts from the conference are here: Mobile Payments at the Point of Sale The […]

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The second Keynote speaker for the ATM, Debit & Prepaid Forum 2009 was Robert O. Carr, Chairman and CEO, Heartland Payment Systems.  Proud of their reputation for full disclosure with merchants, they had to put it to the test with their Jan 20, 2009 announcement of their data breach. PCI compliance is intended to target […]

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Kicking off the ATM, Debit & Prepaid Forum 2009 was the keynote address from Tim Murphy, Group Executive Core Products, Global Debit & Prepaid, MasterCard Worldwide.  He predicts that great companies will emerge from the economic downturn’s storm by showing true leadership in supporting the changing customer needs. Of particular interest are behavioral changes by […]

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One of the good things about having a really odd company name is that people do remember it.  We mostly heard skeptical laughs when Bling Nation first emerged from stealth.  But lately we’ve been getting more questions…. I spoke recently to co-CEO and founder Wences Casares. Wences and co-CEO Meyer Malka have an interesting background, […]

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This is one of a series of posts with highlights of the ATM, Debit & Prepaid Forum 2009 preconference workshops. You can find an index of posts from the conference here. Successfully Navigating the Debit Payment Evolution provided food for thought for debit portfolio managers and was led by Tony Ficarra and Jeff Fazio of […]

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I am currently attending the ATM, Debit & Prepaid Forum 2009.  The event  started today with pre-conference workshops. Due to my recent work in mobile payments, I was interested to talk to Richard Crone about the key messages in his Mobile Payments workshop.  Richard’s key point was that “the one who enrolls [the customer] is […]

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The Bay Area Mobile Payments Series focused on the US market last week with the topic “Is there REALLY a market for mobile payments in the US?”. The event was hosted by the Harvard Business School Technology Alumni Association, Wharton Club of Northern California and Google and moderated by Menekse Gencer of mPay Connect. Read […]

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Glenbrook Partners’ Jacqueline Chilton will be attending the ATM, Debit and Prepaid Forum 2009, October 18-20 in Las Vegas next week. Sessions will focus on self service and cash management, the debit portfolio and prepaid products. Additionally, non-traditional, alternative payments will have a dedicated track. If you are planning to attend and are interested in […]

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Erin McCune and I attended the Association for Finance Professionals conference in San Francisco on Monday and Tuesday. With 4,000 plus “practitioners” and vendors there, and a robust Payments Track, there was a lot of food for thought. A standout session was “Same Day ACH” with Rich Oliver of the Fed (and the champion of […]

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My colleague Carol Coye Benson and I are attending the Association of Financial Professionals Annual Conference in San Francisco next week. If you are planning to attend and interested in getting together to talk B2B payments (or any other payment topic) let us know!

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