Rescuing a Derailed Payments Project

by Erin McCune on May 20, 2009

in B2B Payments, Change Management, Erin McCune, Management, Project Management, Technology

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Every now and then, I get brought in to trouble shoot a payments initiative gone awry. For the last week I was hunkered down in triage mode with a client team suffering from a derailed project. They were exhausted, drowning in user complaints, struggling to fix bugs, and disillusioned with their vendor.

I’ve thought long and hard on why projects fail and how to avoid disaster, and time and time again, there are opportunities to learn fresh lessons. In this particular case, rescue is on its way. We were successful in obtaining a commitment for additional resources and have senior management’s focus on the problem. We’ve identified root causes and outlined a game plan to get the project back on track. But its going to take many months of concerted effort by the team and consistent support from key stakeholders and senior executives to ensure that the new process and technology are successfully adopted.

Before you embark on a significant process change or technology effort, whether it involves payments or not, ask yourself these tough questions:

For more, see this series on Project Leadership for Finance I posted some time ago and this one on Project Train Wrecks.

3 Responses to “Rescuing a Derailed Payments Project”

  1. Dave Birch says:

    You forgot one: “Were any management consultants involved” !!

  2. This management consultant would add “new payments initiatives take twice as long and cost twice as much as forecast.” Ask Visa, MasterCard, Debitman, Discover, Integrion (oops, nobody home), Cybercoin (ditto), and RevolutionMoney.

  3. Hey, Dave – that hurt! 🙂


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