April 2009

MORNING SESSION #1 – Whew – what a whirlwind!  Companies get 7 minutes to demo their products/services before the microphone is cut off.  Some very interesting stuff flying by at warp speed (so please excuse the grammar/any typos)! So here goes:


Yesterday was the second annual BarCampBank San Francisco. There was a great turn out and spirited conversation about banks and innovation, Web 2.0 and social media, open transactional databases as a foundation for innovation, open source financial modeling for Wall Street and other investors, security as a product, mobile banking, and Open Money. Read on […]

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Yesterday Wells Fargo announced a new online invoicing solution for its small business customers that positions the bank to compete against entry level accounting packages. I’ve tried it out and I am impressed: it’s quick, easy, and intuitive. This afternoon I spoke with Richard Weeks, Sr Vice President at Wells Fargo’s Internet Service Group, to […]


… and Why ‘Decoupled Debit’ Could Change All That I was fascinated to read that Bank of America is now including debit cards in its card payment business line.  Now, for anyone outside of our payments industry, this sounds absolutely reasonable.  But from inside the industry, it’s pretty strange. The financial services industry, presumably like […]


Web 2.0 means a lot of things to people. It’s the rating of things by a community, it’s chat, and it’s collective learning. For a bank it can mean finding a relevant context to present offers to customers; moving from intrusive selling to customer goal realization. Web 2.0 also allows for collective learning and an […]


I was Twittering away throughout the conference (full archive of conference related Twitter posts here) thus neglecting coverage here at Payments Views. So here are some belated highlights, observations, and recurring themes from last week’s NACHA Payments 2009 Conference in Orlando.

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Heidi Miller, CEO JPMorgan Treasury & Securities Services, didn’t pull any punches this morning when she addressed the NACHA Payments 2009 conference. The financial crisis – and resulting economic uncertainty – is just one of the real dangers to the ACH network but those same dangers can be an opportunity for improvement. (I suspect she […]

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Fresh off raising another $42 million of star-studded (Goldman Sachs this time) venture capital, Steve Case and Jason Hogg came to the NACHA Payments 2009 conference today to tell the banking world about their payments “Revolution”. Apart from reiterating last week’s deal with Chase Paymentech (bringing potential acceptance to 650,000 merchant locations and websites), not […]


Glenbrook’s Carol Coye Benson and I discussed B2B payments with Kevin Phalen of Bank of America this last week. Kevin is an Integrated Debt and Treasury Solutions Executive and joined the bank nine months ago, having previously held positions at JPMorgan Chase, First Data Corporation, MasterCard International, and Sears Credit. Not surprisingly, Kevin’s outlook for […]

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Erin tweets from NACHA’s Payments 2009 in Orlando that attendance this year is about 2,000 – down about 1,000 from last year’s turnout. She’s also wondering what happened to the Wi-Fi in the Payments 2009 conference venue – it’s missing in action! (BYON is my motto – Bring Your Own Network!) Follow more of Erin’s […]

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My colleague Bryan Derman and I are in Orlando for NACHA’s Payments 2009 conference. Just heading off to bed, but thought I’d do a quick post to share some B2B stats that were just released: Business-to-Business (B2B) Payments/Financial EDI More than 1 billion EDI-formatted addenda records were transmitted across the ACH Network in 2008, a […]


At Glenbrook, we’re pretty interested in what makes mass consumer adoption of new payments capabilities happen – or not. We’ve been talking lately about “brand as action” – the notion that consumers (and merchants) need a way to express how they are going to pay or be paid. This can be brand with a “capital […]

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Recently a number of ecommerce merchants and traditional companies have asked us, “Can I just outsource ALL of my payment processing? I’ve had it!” At first we suspected that these requests were driven by PCI compliance concerns. As it turns out that’s only a small part of the motivation. Companies are reacting to ever increasing […]


It’s springtime, and annual payments statistics are starting to bloom. A good time, perhaps, to consider the state of business-to-business (B2B) payments. NACHA recently released figures showing that ACH CTX transactions grew by 15% in the fourth quarter, compared to the previous year. Earlier, Visa disclosed that their fourth quarter commercial volume was 13% ahead […]


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