Blogging from the TAWPI Payments in Transition Conference

by Erin McCune on April 16, 2008

in Back Office Conversion, Banking, Check 21, Conferences & Meetings, Lockbox, Remote Deposit Capture

I am in Las Vegas for the fifth annual TAWPI Payments in Transition conference (with the largest attendance yet: approximately 140 billers, bankers and vendors). TAWPI – the Association for Work Process Improvement – is focused on payments automation, distributed capture, and imaging/forms processing. The Federal Reserve's latest research indicates that 50% of consumer-to-business (C2B) payments are still paper. And since most B2B transactions remain stubbornly paper-based, TAWPI provides a collaborative forum for banks, corporates, and vendors seeking best practices for managing paper checks and remittances.

Recurring themes:

    • Payment data alone is insufficient without remittance/customer information. There’s been significant attention paid toward electronifying the check, but what about the supporting documentation?

    • Much of the discussion is on how to manage dual processing streams paper decreases but linger on at increasingly at lower volumes for the foreseeable future.

    • Declining check volumes increase unit costs and drive consolidation among a handful of key providers. Most (vendor and bank) representatives expect that large billers will move toward outsourcing their lockbox/remittance processing as they lose economies of scale.

    • With the emphasis on migrating from paper to electronic, it’s no wonder Check 21 is a hot topic. Almost all speakers note the wild success of remote deposit.

    • No one size fits all – solutions must vary to meet specific needs of customer segments.

      Click on the session title to view my notes/observations from each presentation:

      TUESDAY

      Keynote Address: Managing the Changing Mix of Payments
      Brian Hurdis, President, Metavante Image Solutions

      Back Office Conversion: Too Little Too Late?
      Bob Meara, Senior Analyst, Celent

      Distributed Capture: Trends, Opportunities & Challenges
      David Peterson, Executive VP, Goldleaf Financial Solutions

      The Convergence of Payments & Forms Processing
      Mark Fairchild, Chief Technology Officer, BancTec

      Payments in Transition Town Hall Meeting
      Joseph Sass, Senior Regional Manager, US Bank;
      Jay Matyas, VP & Sr. Product Manager, PNC Bank
      Steve Nugent, Director, Product Mngt., First Data Corp
      Ronald Victor, VP, Receivables Product Mngt.,JPMorgan Chase
      John Mintzer, VP, Citizens Bank
      Moderator: Mark Brousseau, Brousseau & Associates

      Business Drivers for Payment Automation
      Andrew Pery, Chief Marketing Officer, Kofax

      Check 21 Road Map: One Bank's Journey Into the 21st Century
      JR Thornton, AVP Indirect Client Services, Wilmington Trust

      Check 21: Open Discussion Among Bankers, Billers, and Vendors

      WEDNESDAY

      Keynote Address: Unlocking the Value of Your Customer Data
      Malcolm Netburn, Chairman and CEO
      of CDS Global

      Image Integrity—A Critical Component of Check Electronification

      Kerry Atha, Director of Product Development, Viewpointe
      Perry Bailey-Kopp, Group Vice President, Check Production Support, SunTrust
      Banks, Inc.

      Distributed Capture Panel
      Discussion

      Wally
      Vogel, President, Creditron
      Mary Hockridge, Executive VP, NetDeposit
      Brandon Kunz, Director of Product Strategy, Enterprise
      Payments Division, Goldleaf Financial Solutions
      Charles W. Kelly Sr., formerly Senior VP, Huntington
      National Bank
      Jon Reneslacis, Director, Product Management, VSoft

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