July 2007

A new report from Forrester explores Remote Deposit for consumers. USAA is already doing it (see previous post). Executive summary: USAA has seen success in deposit growth since it began offering remote deposit capture (RDC) capabilities to consumer depositors. Although RDC adoption by businesses has been growing at a very fast rate, Forrester believes that […]

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Despite the glut of business best sellers touting 10 step guides for high performance, innovation, and wooing investors top business leaders tend toward more esoteric and literary reading. Apple CEO Steve Jobs amassed an extensive collection of books by William Blake the mad 18th Century poet and artist. Phil Knight at Nike collects works on […]

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(photo courtesy of the New York Times) Today's New York Times features one of an occasional series on living overseas. I read these avidly with nostalgia for my expat past. The article today is about a New Yorker who relocates to Shanghai. She describes how she pays her bills: AS I thought about my plumbing, […]

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This afternoon Whole Foods Market released the following statement from Co-founder, Chairman and CEO, John Mackey: "I sincerely apologize to all Whole Foods Market stakeholders for my error in judgment in anonymously participating on online financial message boards. I am very sorry and I ask our stakeholders to please forgive me." The SEC has initiated […]

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Today's New York Times features an article about the book Our Iceberg is Melting by John Kotter with Holger Rathgeber. It's an illustrated tale that demonstrates Kotter's philosophy of change management. I prefer the more extensive discussion in his best selling work Leading Change (1996) but this is accessible and a quick read for non-specialists. […]

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CFO.com reviews a handful of new (and upcoming) books on team leadership and finds one particularly useful: X-Teams by Deborah Ancona at MIT and Henrik Bresman at INSEAD. Excerpted from CFO.com: The authors lay out a three-part strategy for making X-teams work effectively. The team: • Needs a high level of external activity, which means […]

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A recent post by CIO Magazine's blogger Christopher Koch explores our evolutionary, biological reaction to change. Humans automatically respond with fear and anger when facing the unfamiliar. Understanding this innate reaction and working to help employees come to their own conclusion that change is necessary and beneficial. This requires communication and compassion. Sympathy is a […]

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Bloomberg quotes eBay's Meg Whitman characterizing Google Checkout as merely "a little bit of a challenge" In recent surveys, the world's largest auctioneer found that less than one out of five users of Google's Checkout online payment service was happy with it. At EBay's PayPal, the figure was more than double that. Meanwhile, PayPal, bought […]

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Today's New York Times features an article on electronic tolls (e.g. EZPass along the East Coast, FastTrak in the SF Bay Area). An economist determined that on average tolls increase 30% after electronic toll payment is installed. This should be no surprise to merchants and billers that already accept electronic payment – consumers spend more […]

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