E*Trade is now going to offer complete fraud coverage for brokerage, banking and lending customers.
The growing concern the public has about online fraud caused E*Trade to make a change in order to retain customer loyalty and keep good client relations. If a customer incurs a loss due to online fraud, E*Trade will give the money back that was stolen, and upgrade the customer's computer security. The losses for E*Trade are relatively low for a company with annual net revenue of over $1 billion. To E*Trade, the cost of doing nothing would be much greater then the loss they will incur from offering this protection to customers.
"E*Trade to Offer Brokerage Clients Loss Protection for Online Fraud"
By Gaston F. Ceron
Dow Jones Newswires
January 18th, 2006; Page D2